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PeopleCert ITIL-DSV Exam
ITIL 4 Specialist: Drive Stakeholder Value
Total Questions: 80
Last Updated : 16-08-2024
What is Included in the PeopleCert ITIL-DSV Exam?
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PeopleCert ITIL-DSV Exam Overview :
| Exam Name | ITIL 4 Specialist: Drive Stakeholder Value |
| Exam Code | ITIL-DSV |
| Actual Exam Duration | 90 minutes |
| Expected no. of Questions in Actual Exam | 40 |
| Official Information | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-specialist-drive-stakeholder-value-2812 |
| See Expected Questions | PeopleCert ITIL-DSV Expected Questions in Actual Exam |
| Take Self-Assessment | Use PeopleCert ITIL-DSV Practice Test to Assess your preparation - Save Time and Reduce Chances of Failure |
PeopleCert ITIL-DSV Exam Topics :
| Section | Objectives |
|---|---|
| Understanding Stakeholder Needs and Expectations | In this module, IT service managers and professionals will focus on identifying, assessing, and prioritizing the needs and expectations of various stakeholders, including customers, employees, partners, and regulators. The emphasis is on understanding how these stakeholders influence service delivery and aligning services to meet their expectations. |
| Customer Experience Management | This module aims to provide IT service managers and customer experience professionals with a deeper understanding of the principles behind creating and maintaining a positive customer experience. It covers strategies to ensure that services are designed and delivered with the customer in mind, enhancing overall satisfaction. |
| Service Relationships | In this module, service relationship managers and IT professionals will learn how to effectively manage relationships with various stakeholders, including customers, users, suppliers, and partners. It focuses on building strong, collaborative relationships that support service delivery and value creation. |
| Value Co-creation | This module explores the concept of value co-creation, where IT service managers and business leaders learn how value is not only delivered to customers but also created in collaboration with them. It emphasizes the importance of engaging customers as active participants in the service process. |
| Service Level Management | In this module, IT service managers and service level managers will learn how to establish, monitor, and report on service levels to ensure they meet stakeholder requirements and agreements. The module covers the development of service level agreements (SLAs) and techniques for maintaining service quality. |
| Service Metrics and KPIs | This module helps IT service managers and performance analysts understand how to define and use key performance indicators (KPIs) and metrics to measure, report, and improve service performance. It focuses on using these metrics to enhance customer satisfaction and the overall value of services. |
| Customer Journey Mapping | In this module, customer experience professionals and service designers will explore techniques for mapping the customer journey. It involves identifying key touchpoints, pain points, and opportunities for improving the customer experience, ultimately leading to better service outcomes. |
| Communication and Collaboration | In the final module, IT service managers and communication specialists will learn how to foster positive stakeholder relationships through effective communication and collaboration. This module emphasizes the importance of clear, consistent communication in building trust and ensuring successful service delivery. |
Updates in the PeopleCert ITIL-DSV Exam Topics:
PeopleCert ITIL-DSV exam questions and practice test are the best ways to get fully prepared. Study4exam's trusted preparation material consists of both practice questions and practice test. To pass the actualITIL ITIL-DSVexam on the first attempt, you need to put in hard work on thesequestionsas they cover all updatedPeopleCertITIL-DSV exam topics included in the official syllabus. Besides studying actual questions, you should take thePeopleCertITIL-DSV practice testfor self-assessment and actual exam simulation. Revise actual exam questions and remove your mistakes with the ITIL 4 Specialist: Drive Stakeholder ValueITIL-DSV exam practice test. Online and Windows-based formats of the ITIL-DSV exam practice test are available for self-assessment.
ITIL-DSV Exam Details
PeopleCert ITIL-DSV Exam Details
Free ITIL-DSV Questions
Free PeopleCert ITIL-DSV Exam Questions
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